FAQ

My Account & My Order

Follow these steps to quickly place the order:

  1. At Home Page (www.manasvienterprises.com) or Top Left corner you can explore the Categories. Select your favourite category and start adding the products in the cart with a single click.
  2. After adding products, Click on “My Cart” and proceed to Checkout.
  3. You can Checkout by Creating Account/Sign in (Fill Correct Shipping Details for Accurate Tracking of your order).
  4. Click on “Continue to Payment”. Select your preferred Payment Gateway, Pay the Amount, and Confirm Your Order.
  5. You will receive the Confirmation Email and SMS once the order is successfully placed.

We will ship your order on your mentioned shipping address. Your order will be delivered at your doorstep by trusted courier services. All orders will be delivered in fully sealed packages to protect your goods and ensure that they reach you in perfect condition.

We’ll send an email and SMS with your Order ID and Order Details. Also, once the order is shipped from the warehouse you will receive the tracking details via and email.

Don’t worry we will help you out in every possible way. We request you to check your bank/credit card account to first ensure if your account has been debited. If your amount has been debited after a payment failure, it will get automatically reverse back by the respective bank within 7-10 business days.

You can track your orders here Track Order

If you still have any issues, write to us at support@Manasvienterprises.com, and your issue will be addressed

Cancellation & Related Queries

  1. You can cancel the order within 24 hours from the duration of placing the order
  2. You just have to raise a cancellation request for your order(s) by sharing us an email with your Order ID and reason for cancellation. Remember the cancellation request must be raised from the same email ID used while ordering on Manasvi.
    Send us the email on support@Manasvienterprises.com<
  3. We’ll send you a confirmation mail along with the refund details to the registered e-mail address

Please Note: Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then the customer can raise the return request.

Payment Mode

Only for COD orders, you will be levied Cash Collection Charges of Rs.50 per product. For example, if your order includes three products, you will be levied Cash Collection Charges of Rs.150.

We have trusted and secured payment gateways. It is completely secure to pay online via Credit Card, Debit Card and net banking transactions.

Please Note: Manasvi Team does not ask for your personal information or banking details over call or email. Please do not share the details with anyone. Only follow the secured checkout process at the Website.

The COD option might not be available because of the following reasons:

  1. Our courier partners may not support the Cash on Delivery option for your delivery address.
  2. The products ordered are not available for the COD option.

There are absolutely no hidden charges. You pay only the amount that you see in your order summary. All the products are inclusive of taxes.

Make sure you have entered the correct account details and the Internet connection is not disrupted during the payment process.

In case your amount has been debited after a payment failure, it is automatically reverse back by the respective bank within 7-10 business days.

Shipping & Tracking

We personally ensure that every delivery from Manasvienterprises is processed under excellent condition and in fastest time. We take care of all parameters that ensure your delivery reaches you in a safe and sound state.

The tentative delivery period is 4-5 working days. However, the actual delivery time may vary due to unexpected circumstances.

Refund Policy

  1. All refunds will be credited in your used payment method or bank account.
  2. If you are a guest user you will need to register with the email address which you had used to place your order.
  3. For any other requests or queries regarding this, kindly write to us @Manasvienterprises.

In case you receive a faulty product, we will create a reverse pick up. There is no additional cost in this process.

In case you need to return the product for exchange then you have to self-ship the product(s) back to us and bare the courier charges.

Manasvi’s refund procedure will be initiated within 24 hours once we receive your product with a valid reason for return and QC approval. Once initiated, the amount will be credited to your account in the next 7-10 working days.

You can courier the product to us at the address mentioned below.
G-48-A, Balaji Tower-5, Mahal Road Near Vivacity Mall, Jagatpura, Jaipur-302017

We update our customers through emails once we initiate the refund procedure. If our last email states that we have initiated the refund procedure, kindly wait for the 7-10 working days. For queries, you can write to us at @manasvienterprises78@gmail.com

Return Policy

Manasvienterprises has 15 days Return Policy that gives you an option to return the product within 15 days from the delivery date under the circumstances mentioned below. We request you to not use the product and preserve its original condition, tags, and packaging.

Case 1: In case of any issue or defect in the product or Combo products:

  1. You need to raise a return/refund request
  2. We will create a reverse-pickup. Further, you can place a request for exchange/refund at support@Manasvienterprises.com
  3. During Pick Up, our delivery partner may do a quality check on the return.
  4. You need to send only the defected products.

Case 2: In case you have placed wrong order:

  1. You need to self-ship the product(s) back to us.
  2. The Reverse pick-up charges will be bared by you.
  3. After the quality check, we will provide a replacement/refund for the same.

Please Note: All exchanges are subject to stock availability. Boxers and Mask (due to hygiene standards) and Custom T-shirts/Mobile Covers are not applicable for return.

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